Refund Policy at phonetik.ai:
We at phonetik.ai are dedicated to providing top-notch services and ensuring
customer satisfaction. If for any reason you are not fully satisfied with our services, we
offer a straightforward refund policy to address your concerns.
- Refund Eligibility: You are eligible for a refund if you are dissatisfied with our
services within the scope of our terms and condition and request a refund within
7 days of your purchase.
- Refund Process: To initiate a refund, please reach out to our customer support
team with your purchase details and reason for requesting a refund. We will
review your request promptly and if deemed legitimate will process your refund
within a reasonable timeframe.
- Refund Criteria: Refunds will be granted based on the validity of the reason
provided for the refund request and our ability to resolve any issues to your
satisfaction. If however the reason for the refund is due dissatisfaction, based
disclaimers and limitations of the service that were clearly communicated and
accepted upon signing up for the service, we reserve the right to deny the refund.
For clarity, the Open2Closed service system recognises only text and characters
in the lower-third of the frame and will rip all text present at this location in the
video file, including opening and closing credits and embedded text in the image.
The onus is on the user to edit the supplied .srt file if further amendments are
required.
- Exceptions: Refunds requested beyond the initial 7-day period will be considered
on a case-by-case basis. We reserve the right to deny refunds for requests made
outside of this timeframe.
- Contact Us: For any refund-related inquiries or assistance, please contact our
customer support team at support@phonetik.ai. We are here to assist you
and ensure a seamless experience with our services.
We value your trust in phonetik.ai and are committed to providing excellent
customer service. Thank you for choosing us as your partner in making content
accessible to all.
